Refund & Cancellation Policy

Last updated: 02 Oct 2026

At Urbarn Card, customer satisfaction is our priority. This policy explains how returns, exchanges, and refunds work for orders placed on our store.

Return window

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and photos of the issue. We will arrange a replacement or refund.

Non-returnable items

Personal-care items, customized/made-to-order products, and items marked "final sale" at checkout are not eligible for return unless they arrive damaged or defective.

Refund process

Once your return is received and inspected, we will notify you of the approval status. Approved refunds are credited back to your original payment method within 5–7 business days. Cash-on-delivery orders are refunded via bank transfer or store wallet credit.

Cancellations

Orders can be cancelled free of charge as long as they have not yet been shipped. Once an order is shipped, it can no longer be cancelled — please use the return process instead after delivery.

Contact us

You can reach us at [email protected] or call +919236448607. Our registered address: a, KANPUR, Uttar Pradesh, India.